emotionaldissonancescale

由 E FIABANE 著作 · 2019 · 被引用 17 次 — A 5-point scale was used, rang- ing from 1 (never) to 5 (always). Cronbach's α was 0.800. Perceived quality of care. The workers' perception of ...

由 MK Jeon 著作 · 2022 · 被引用 23 次 — We measured the emotional dissonance variable using four items proposed by Cheung and Cheung (2013), and Rutner and his colleagues (2008). Five-point Likert- ...

2020年11月23日 — based on Schaufeli's scale (Schaufeli, 1996). The notion of emotional dissonance and exhaustion was captured by administering questionnaire with ...

由 PS Rutner 著作 · 2008 · 被引用 274 次 — NED - negative emotional dissonance; PED - positive emotional dissonance;. PWL ... Negative emotional dissonance (scale: 1 = never to 5 = very frequently). 1 ...

由 AMR Indregard 著作 · 2018 · 被引用 33 次 — Emotional dissonance was measured by five items (α = 0.89) adapted from the Frankfurt Emotion Work Scales (Zapf et al., 1999), example item: “How often in your ...

Scale items from various 5 point likert scale was used for measuring emotional dissonance were chosen based on extensive literature review.The data was.

由 AMR Indregard 著作 · 2018 · 被引用 75 次 — Responses are given on a scale from 1 to 4: 1 = not at all, 2 = a little, 3 = quite a bit, and 4 = extremely. The study used mental distress as a continuous ...

由 H Carrasco 著作 · 2014 · 被引用 23 次 — Emotional Dissonance. In order to capture the emotional dissonance per- ceived by employees, 3 items from the FEWS scale. (Zapf et al., 1999) were used. A ...

emotional dissonance . In a test of the FEWS scale on employees from social service institutions,. the hospitality industry, and call centres, emotional ...